Terms of service

Last updated: July 16, 2026

These terms govern purchases on rollermark.com, operated by Piar OÜ, Sära tee 1, 75312 Peetri, Estonia, phone +372 644 3012, email order@rollermark.com. By placing an order you accept these terms.

Products and orders

RollerMark markers are sold with a cliché made from the design you create in the configurator or a standard in-stock message. Checkout and payment are processed by Shopify; prices are shown in USD for the United States and EUR for Europe, taxes and shipping as displayed at checkout. After payment you receive the exact production proof of your design by email — check it and reply immediately if something looks wrong.

Custom products

Custom clichés are manufactured to your design. You confirm you own or are licensed to use any logo or artwork you upload, and that it contains nothing unlawful. We may decline designs we cannot or will not produce (such orders are refunded in full).

Delivery

Standard in-stock cliches ship in 2–4 business days; custom designs are made to order and ship in 10–14 business days. Delivery times shown at checkout are estimates, not guarantees.

Withdrawal and returns

EU consumers normally have a 14-day right of withdrawal. Under Article 16(c) of the Consumer Rights Directive this right does not apply to custom-made goods — a cliché engraved with your design cannot be returned unless faulty. Standard (non-custom) items may be returned unused within 14 days of delivery at your shipping cost. Faulty or damaged goods are replaced or refunded in full — email us with photos within 14 days of delivery.

Liability

The marker is a manual marking tool; marking results depend on surface and ink handling. To the extent permitted by law, our liability is limited to the price paid for the order. Nothing in these terms limits liability that cannot be limited by law, including Estonian consumer protection rules.

Disputes

Estonian law applies. EU consumers may also use the European ODR platform or the Estonian Consumer Disputes Committee. Questions first — order@rollermark.com; most issues are solved with one email.